Informativa sui rimborsi

Return & Refund Policy
Effective November 15, 2026

This policy applies to U.S. orders placed directly with Paw and Tuck at pawandtuck.com.

Change-of-mind purchases
Change-of-mind purchases are final, subject to your rights under applicable law. This includes orders where you selected the wrong option or decided you no longer wanted the item. Orders placed at a discount have the same protection for order problems as full-price orders.

If there is a problem with your order
Contact us if an item arrives damaged or defective, you receive the wrong item, part of your order is missing, or your package fails to arrive. For example, if you ordered a two-pack and received one mitt, tell us how many items arrived.

Email info@zurunit.com as soon as you notice the issue. Include your order number or another way to verify the purchase, such as your order confirmation or the email address used at checkout, and a short description of the problem. For damaged or incorrect items, include photos of the item and, if available, the packaging or shipping label. If you cannot provide a photo, contact us so we can discuss another way to verify the problem.

If tracking shows delivery but you cannot find the package, let us know so we can review the delivery details with the carrier. We will explain the outcome of our review and the next steps.

Replacements, returns and refunds
For a verified issue, we will offer a refund for the affected item or order, or arrange a replacement or send any missing item with your agreement. A full refund for an affected order includes the original shipping charges and applicable taxes you paid for that order. For partial refunds, we refund applicable taxes and any shipping charges due for the affected part of the order.

If we need the item back to resolve a verified issue, we will provide return instructions and cover the return shipping cost. Please wait for our instructions before mailing anything. We charge zero restocking or processing fees for these returns.

We issue approved refunds to your original payment method. We aim to issue them within five business days after approval or receipt of any required return, whichever is later. We follow any shorter deadlines required by law. Your bank or payment provider may take additional time to post the refund.

Cancellations and shipping delays
If you need to cancel an order, email us promptly. We will confirm whether we can stop fulfillment and issue a full refund if the cancellation is accepted.

If we are unable to ship within the stated time, or within the time allowed by applicable law when no shipping date was stated, we will notify you and offer the option to accept the delay or cancel for a full, prompt refund.

Your rights and a copy of this policy
Your statutory rights, including any applicable warranty and refund rights, apply in addition to this policy. Request a written copy of this policy or contact us about an order at info@zurunit.com.