Privacy policy

Privacy Policy
Effective November 15, 2026

Paw and Tuck is the online store at pawandtuck.com operated by Zurunit di Andrea Faccin, Via 24 Maggio 32, 36045 Lonigo (VI), Italy. We are the data controller for the processing described in this policy. For privacy questions or requests, email info@zurunit.com.

Information we collect

• Contact and order details. When you order or contact us, we collect the details you provide, such as your name, email address, billing and shipping addresses, phone number if provided, items ordered and order number.
• Payment and delivery information. We receive payment status and transaction references from our payment providers and tracking and delivery updates from fulfillment partners and carriers. Payment providers process the payment information you enter at checkout.
• Support communications. We collect messages and any photos, videos or other information you send to help us resolve a question, a delivery problem or a return.
• Device and website activity. When you use the store, Shopify and the services we use may collect technical details such as your IP address, browser and device information, and information about how you use the store. See Cookies and privacy choices below.

Your contact, delivery and payment details are needed to complete an order. Required fields are marked at checkout. You can browse the store without placing an order.

How we use information

• To fulfill your order. We use your information to process payment, arrange delivery, send order and tracking updates, and provide order-related support, returns and refunds. Our legal basis under the GDPR is performing our contract with you or taking steps you request before placing an order.
• To run and protect the store. We use information to keep the website working securely, prevent fraud, answer general inquiries and handle disputes. Our legal basis is our legitimate interest in operating and protecting our store and resolving claims.
• To meet legal obligations. We use order and payment records to meet applicable tax, accounting and other legal requirements.
• To measure or market the store. If we use optional tracking for analytics or advertising, or send marketing emails you signed up for, we rely on your consent. You can withdraw consent at any time. If you receive marketing emails, you can unsubscribe using the link in the message.

Who receives your information

Shopify and payment providers. Shopify hosts our store and powers checkout. We share information with Shopify and the payment providers used to process payments and operate the store. Shopify also describes its own handling of data and how to exercise privacy rights with Shopify in its Consumer Privacy Policy and Privacy Portal.

CJdropshipping and shipping carriers. We use CJdropshipping to fulfill orders. To prepare, ship and track your order, we share the recipient's name, shipping address, order details, and contact details such as a phone number when needed for delivery. CJdropshipping and its logistics partners use order and shipping information to fulfill the order. If you report a problem, we may share relevant order details and evidence with the fulfillment partner or carrier to investigate.

Other recipients. We may disclose information to providers who support our operations, such as customer support or fraud prevention providers, and to professional advisers or authorities where needed to handle a dispute or comply with the law.

Cookies and privacy choices

Cookies and similar technologies help the store work, including keeping items in your cart, completing checkout and protecting the site. Optional tools may measure site activity or advertising performance. Where consent is required, we ask before using optional tracking and give you a way to change your choice through the store’s cookie banner or privacy settings.

We use Shopify’s platform cookies and customer privacy tools. If we enable Shopify Network Intelligence, analytics, Meta Pixel, Conversions API, or other advertising or measurement tools, they run only as configured in our store settings and, where required, after you give consent. You can change or withdraw cookie consent using the controls on our site. Browser “Do Not Track” signals are not consistently supported across the web; where a Global Privacy Control (GPC) signal is detected and applicable law requires it, we treat it as an opt-out of sale/sharing or targeted advertising as required.

International transfers

We operate from Italy. Some service providers may process information outside the European Economic Area, including in the United States (for example Shopify and payment providers) and, for fulfillment, in China (CJdropshipping and logistics partners). Where an adequacy decision does not apply, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent contractual protections used by our providers. You can request more information about these safeguards by emailing info@zurunit.com.

How long we keep information

We keep order and payment records for as long as needed to fulfill orders and meet applicable tax and accounting requirements. We keep support and dispute records for as long as needed to resolve the issue and handle related claims. We determine retention based on the purpose of the information, applicable recordkeeping rules and the time during which a claim may be brought.

Your privacy rights

Under the GDPR, you may have the right to access, correct, delete or restrict the use of your personal information, to receive a portable copy, and to object to processing based on legitimate interests or for direct marketing. Where processing relies on consent, you can withdraw it at any time. You can also complain to the Italian Data Protection Authority or another competent supervisory authority.

Depending on where you live in the United States and which privacy laws apply, you may have rights to know how we use your information, access, correct or delete it, obtain a copy, opt out of certain sales, sharing or targeted advertising, or appeal a decision on a privacy request. You can exercise applicable rights without discrimination.

To submit or appeal a request, email info@zurunit.com. We may ask for information needed to verify your identity or an authorized agent's authority before completing a request.

Updates

We post changes on this page and revise the effective date. We provide additional notice where required by law.